Due to continued expansion this leading UK Insurance and Financial Services organisation currently requires several Technicians and Senior Technicians to join their growing Norwich based team to provide a professional claims service including accurate notification of claims and timely settlement of funds.
Responsibilities:
- Contribute to the achievement of service level agreements, key performance indicators and business objectives.
- Manage and prioritise own workload to meet deadlines and targets and maintain quality of service to clients.
- Build and maintain strong working relationships, including effective communication, with colleagues, clients, insurers and third parties.
- Proactively handle tasks in line with specific client requirements, departmental procedures and scope of role / limits of authority.
- Undertake research and investigation to resolve issues and achieve the best possible outcome for clients, including clearance of outstanding balances.
Experience:
- Previous claim handling experience
- Working knowledge of insurance industry
- Progress towards relevant professional qualifications
- A knowledge of Marine, Aviation or Energy claims would be advantageous
- Minimum of 5 GCSE’s A-C or equivalent including English and Maths
In return our client is looking to offer a competitive basic salary depending on experience, as well as a competitive benefits and bonus package including pension, life, childcare vouchers etc.
